How to Deal with Rude People
by Who haven’t come across rude people?
Have you ever been cut by someone in a long queue, or someone just take your taxi when you were the one who is calling it or when someone purposely talk loud on the phone in a bus so that everyone can hear their conversation? That’s right, I am sure all of us here has bumped into someone so called rude people or have you been rude yourself to other people?
How do we handle this rude people? Do we snap back at them? Do we pick up a fight with them? Do we tell them in the most civilized way that they were being rude to us or do we just simple keep quiet and let them get away with it?
I work in the customer service front line and I meet people with different types of characters every single day. And I dealt from the rudest people to the friendliest people during my time of work. Dealing with rude people is not easy (as we all know) especially when you are in the position where customers are always right. When outside of work, in our daily lives we can always be rude at them back if we want to, but not in the working line. Based on my experience, here are some methods I use when I have to deal with rude people in a working environment.
1. Smile (keep smiling although it seems fake)
2. Take a deep breath and try counting 1 to 5 slowly)
3. Let them finish talking or whatever they wanted to do
4. Listen to them (keep smiling still J )
5. Think in your head, maybe they had a bad day or something (something that might make them act like that)
6. When answering them back, try to keep your tone down and steady
7. Apologize if you need to (even with you are not wrong)
8. Lastly, give them a big smile and a pleasant goodbye
Now that you had deal with that very rude people, do not think too much about it. Just think that they are not the one who is paying your salary and you probably would not see them again (or not in the shortest period of time). If you’re still pissed off with them, go and tweet all your anger in twitter or just right out your anger feelings to let it out and post it on Triond. J
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Post CommentLoveDoctor
On October 9, 2009 at 11:29 pm
Great article. good tips you provided. I will use that fake smile sort of thing next time somebody rude approaches me. There are a lot of rude people in Miami. Some people talk about NY being the rudest city, but this one is known for them. Cell phone rudeness is on the rise. funny that you mention it. Even inside the waiting room at the doctors office, people talk about their life. ask me if I care. I know what you mean about customer service. customers are #1 and that does suck because sometimes you feel like telling them something but you can’t. they can be annoying too like interrupting when you are taking care of a client or customer. they don’t even say excuse me.
petercurtis97
On October 10, 2009 at 12:54 am
Good one great topic idea I used to work in customer service type of job as well and it does test you from time to time. There are different approaches depending on situations at hand.
Tanya Wallace
On October 10, 2009 at 5:20 pm
Some really good advice on a great subject!I am not that nice lol I just say loudly ‘How Rude!’ They usually get the hint and cannot argue because they know they are being rude. I used to work in account services for sprint and had to deal with people on a daily basis wanting to expire their account,but it is amazing what a person can do with the power of money when concerning clients even the rudiest,they suddenly become very nice. Great article a very enjoyable read!!
Ruby Hawk
On October 10, 2009 at 6:31 pm
I have had to deal with rude people in my line of work and your advise is the best there is. Just talk quietly and keep smiling. Don’t lose your cool under any circumstances. I’m retired now but I have to deal with rudeness in my everyday life. The same advise still applies.
cutedrishti8
On October 10, 2009 at 6:55 pm
nice helpful information especially for those who daily meet new customers or clients in there job or office
Beth Suess
On October 11, 2009 at 2:16 pm
Thanks for your tips!
Teves
On October 13, 2009 at 5:17 am
Nice one friend.
athena goodlight
On October 15, 2009 at 10:53 am
I agree with you, especially on the part about smiling. It’s a great tactic. Cheers!
LoveDoctor
On October 16, 2009 at 10:03 pm
I thought I would read this one again since there are so many rude people in Miami. The smiling technique is great. How long should I hold the smile for? Probably longer if it is fake. good idea.
ellaloves
On October 16, 2009 at 10:39 pm
yeah. sometimes, even when not at work, i just smile. it’s nice to make them feel that you’re actually not affected.=D
Sharif Ishnin
On December 8, 2009 at 12:52 pm
Great advice. There’s never shortage of rude people. Sometimes one is enough to spoil your day.;)
Megan
On January 28, 2010 at 7:50 pm
but really there should be some rule of putting up with it to a point with that person that we should be able to say something back….because its not right! We personally didnt ask for it!