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How to Help When a Friend is Grieving

We’ve all been there: A friend or coworker suffers a terrible loss. You want to help somehow, but you just don’t know what to say.

I had just turned 23 when my mom was diagnosed with liver cancer. The next six months were the worst of my life as I watched her endure chemo, surgery, and the devastating effects of the disease itself. Eventually, her doctor ordered hospice care and we spent the two last months with her at home.

During my mom’s illness and after her death, I learned a lot about how-and how not to-comfort someone who is dealing with grief.

DO: Speak up. Some of my friends never mentioned my mom’s passing or asked how I was doing. I know that they simply felt uncomfortable, didn’t know what to say, or were trying to spare me pain. But at the time, their silence made me feel that my loss was unimportant to them; and it was hurtful. Ask your friend how he is doing. Even if he doesn’t want to talk about it, at least he’ll know you do care.

DON’T: Use clichés. Saying “Time heals all wounds,” “Life goes on,” or anything similar trivializes your friend’s grief. You may as well say “Get over it, already.”

DO: Talk about the deceased. Often, we don’t mention a friend’s lost loved one for fear of dredging up painful memories-as if they’ve forgotten. But I love it when people mention my mom. It confirms that she touched lives other than mine, and that I’m not the only one who remembers and misses her.

DON’T: Set a timeline. Everyone grieves at his own pace. If your friend seems to recover more quickly than you expected, don’t imply that she should still be overcome with grief. If she is still struggling months after you thought she’d be back to normal, don’t suggest that she look into anti-depressants. Just be available to your friend in whatever capacity she needs, for as long-or short-a time as she needs you.

DO: Set a reminder. Anyone who has lost a loved one knows that about a month after the funeral, everything stops. No more cards arrive in the mail, and not many people ask how you’re doing. It seems that the world has forgotten. Show your friend that you haven’t. When you buy that first sympathy card, buy several. Send one near the first and second month anniversaries of the loved one’s death. After that, send one annually. Every year in early September, I receive a card from my best friend, states away, telling me that she knows I’m thinking about my mom and that she (my friend) is thinking about me. It’s a simple gesture, but it is so comforting.

DON’T: Say “Let me know if there’s anything I can do.” Think of something you can do, and then do it. Your friend is likely too overwhelmed or too proud to actually call you up and say, “I have twelve cousins coming to stay at my house while I’m trying to plan a funeral; could you please come and vacuum?” Is your friend driving back and forth to a hospital? Include a prepaid gas card with your sympathy note. Are relatives flying in from out-of-state? Offer to make the airport runs. Planning a funeral is time-consuming and emotionally draining. Organize with a few others and take dinner to your friend’s place each night leading up to the funeral. There are many practical, tangible ways to show you care. Just don’t wait to be asked.

Though it was the most painful time in our lives, my mom’s illness showed us how many people really cared about our family, and how the love and support of friends can carry you through tragedy. You can do the same for your friend.

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  1. Laura Caine

    On March 7, 2008 at 9:12 am


    This article has good, common sense advice. Thanks.

  2. Jamie

    On March 7, 2008 at 11:43 am


    I think that most people are unsure of what to do or say in these situations. The article was very helpful.

  3. Carie

    On March 7, 2008 at 12:13 pm


    I had a friend who passed away a few years ago. I did not know what to say, this article would have been very helpful.
    Thanks

  4. Eddie Smith

    On March 7, 2008 at 12:14 pm


    Great advice! Thank you Jaclyn!

  5. Rhonda

    On March 7, 2008 at 12:47 pm


    Nicely done Jaclyn. It is wonderful that you are obedient and willing to use this life experience to help others.

  6. Matt Hinton

    On March 7, 2008 at 2:00 pm


    Very good advice here Jaclyn. It’s a subject that everyone deals with but few people really now how to do it correctly. This is very helpful. Well done!

  7. Jen Burke

    On March 7, 2008 at 3:03 pm


    Great advice. Our family has dealt with this topic too many times over the years. People do forget, and it is nice to receive a card or a phone call. Thank you for your wonderful words of wisdom.

  8. Deanna

    On March 7, 2008 at 3:20 pm


    Very useful advice! Thank you!

  9. Nikki

    On March 7, 2008 at 3:41 pm


    This is a great article! I know that I never know what to do or say. Very helpful!

  10. Paul & Amy O

    On March 7, 2008 at 7:09 pm


    Good advice, Jaclyn. So happy to see that your article was published, too. Congrats.

  11. Janet White

    On March 7, 2008 at 7:44 pm


    Great article, Jaclyn! I could have used this a number of times in the past and know I will in the future.

  12. Mark & Tina

    On March 7, 2008 at 7:49 pm


    Great article. Very down to earth and great advice. Many of the don’ts are pet-peaves of Tina and I as we’ve dealt with grief in our family and church family lately. Thanks for a great article and putting what needs to be said in great wording!! Blessings!

  13. Jenae

    On March 7, 2008 at 8:51 pm


    Nicely done, Jaclyn. Thank you for taking the time to put this together.

  14. Joe

    On March 7, 2008 at 9:04 pm


    Simple, practical, sensitive and very helpful, as everyone will face this in their own lives. We need more articles like this one.

  15. Thanks

    On March 7, 2008 at 9:30 pm


    Your advice is priceless. I have this one bookmarked.

  16. Brandon & Jennifer

    On March 7, 2008 at 9:50 pm


    Great thoughts! Really helpful.

  17. Terri

    On March 7, 2008 at 10:57 pm


    Nice job, Jaclyn.

  18. K D Blakley

    On March 8, 2008 at 9:03 am


    What a wonderful article. Well-thought out, insightful, clear, concise and your writing skills are excellent. It is a painful subject and you’ve handled it beautifully! I’m certain you’ve helped many people with an uncomfortable inevitability.

  19. Amy

    On March 8, 2008 at 10:14 am


    That’s a beautiful reminder of tangible things I can do for my friends when tragedy hits. Thanks for being open and honest and sharing from your heart!

  20. maria

    On March 8, 2008 at 1:09 pm


    great article–practical and well written. your use of your personal experience makes it especially helpful. i am so glad to see you are published. the first of many!!

  21. maria

    On March 8, 2008 at 1:10 pm


    great article–practical and well written. your use of your personal experience makes it especially helpful. i am so glad to see you are published. the first of many!!

  22. Dave Ward

    On March 8, 2008 at 3:02 pm


    THanks for the practical and helpful article. We are currently walking through grief with several friends…a lost teenager, a lost baby. This helps to remember. Can I add another don’t? When we lost our first child to miscarriage someone said “Well, it’s not too bad…I mean you will try again won’t you?” So, I would add DON’T minimize it. DO acknowledge how difficult it is and that words just won’t cover it. :)

    GREAT ARTICLE. d

  23. Chelsea

    On March 8, 2008 at 6:22 pm


    Well put, often times we are lost and do not think of thing that could be done to help someone and get caught up in the cliches without thinking. Thanks

  24. Carm..

    On March 12, 2008 at 5:48 pm


    Awesome job,great advice.You know we need this right now.

  25. Siri Lundberg

    On March 14, 2008 at 7:09 am


    Thanks Jaclyn! It reminds me of the one you wrote for Brio. I will try to remember this advice and use it.

  26. Jenn Swift

    On March 31, 2008 at 11:55 am


    Great Article. Very clear and to the point.

  27. Little Miss Lizzy

    On January 22, 2009 at 7:23 pm


    I am sure you miss your mum more than anyone could put into words abd here, you have really done something positive to help other people who will find themselves in a position where they are not sure how to act around the grief of others. Commendable stuff honey.

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