Ever unsure of what you should and shouldn’t ask your nail technician? Don’t know how much you should tip? Embarrassed about asking your nail technician to clean her work station? Here’s everything you need to know about spa and nail salon etiquette.
WHAT SHOULD I DO IF I BECOME UNCOMFORTABLE WITH MY TECHNICIAN IN THE MIDDLE OF MY TREATMENT?
If your technician does something that makes you uncomfortable, speak up! Tell her what’s bothering you, and if she doesn’t correct it, politely remove your hand or foot from her hold, excuse yourself from her station, go to the front desk, and ask to be switched to a new technician.
Be specific about why you don’t like the current one, so that the salon owners understand where you’re coming from: “She’s a bit rough and I’m really sensitive. Do you have anyone who is gentler?”
Don’t just sit there and suffer through. You’ll be hurting your technician’s income by not
tipping well, not to mention wasting your own time and money, and the bad mood that your unhappy salon experience is likely to cause won’t do anybody any good. Communicate!
I DON’T THINK THE PLACE I GO TO IS CLEAN ENOUGH, BUT I ADORE MY TECHNICIAN. WHAT SHOULD I DO?
If you and your technician have a close relationship, be honest: Tell her that you think the place should be cleaner.
If she doesn’t want to lose you as a regular client, odds are good that she’ll take your complaint higher up to the owners, and she’ll also make sure that the salon-or at least her station-is spotlessly clean when you come for your next visit.
If you do mention something to your technician, but don’t see any results, it’s time to move on. Change is good. I’m sure there is another sweet technician (who does a great job) in a clean place.
CAN I ASK THE TECHNICIAN TO CLEAN THE PEDICURE SINK, USE A NEW SET OF TOOLS, OR WASH HER HANDS BEFORE SHE BEGINS WORKING WITH ME?
Yes! You can and you absolutely should. Your technician should go along with your request, and if she seems bothered by your desire for a more hygienic environment, it’s a good reason for you to leave immediately.
WHAT IF I SMUDGE MY POLISH? CAN I ASK MY TECHNICIAN TO FIX IT?
This all depends on when you smudge your polish. If it’s while the technician is still working on your hands (say you’ve been naughty and scratched your nose or used your cell phone), she should absolutely agree to fix it.
Same goes if you’re under the dryer and accidentally lift your hands too high. Even if you get a smudge while getting into your car once you’ve left the salon, just head back in immediately and apologetically (after all, you’ve ruined her artistic creation!) ask your technician to do a quick touch-up.
If it’s been a few days and you chip your polish, there’s often no need to get a whole new manicure. Call the salon and make an appointment to simply update your one or two chipped nails. Don’t forget to tip for this, even if it’s inexpensive-especially if your technician has made room in a busy schedule for you.
HOW MUCH SHOULD I TIP?
This varies from spa to spa and region to region, but a safe bet is-like a restaurant-between 15 and 20 percent of the total cost of your treatments.
At a reputable spa, the entire tip goes to the technician, so don’t be shy about giving her a due reward in exchange for her being knowledgeable, gentle, and responsive to your needs.
If you feel like your manicure was undeserving of a tip, don’t do it! I might get hung out to dry for saying this, but you shouldn’t ever feel obligated to tip your technician.
It’s a gesture of thanks given after the fact. If your salon tries to make you pay and tip before the polish is even on and you’d rather wait to see the outcome of the manicure, simply ask kindly if you can take care of the transaction once the service is done.
MY EXPERIENCE WAS AWFUL. I JUST WANTED TO GET UP AND LEAVE!
Speak up! Every business ultimately wants satisfied clients , and sometimes it’s hard to make the tastes and techniques of the client match perfectly with those of the technician.
Make sure you say something before it’s too late: Give the technician , or the salon, a chance to fix the mistake. Don’t worry about hurting the technician’s feelings if things get really out of hand and you’re being physically harmed or your boundaries are being violated.
Stop the procedure immediately and ask for help from the manager, owner, or another attendant.