What is a reputable jeweller?
Buying an expensive piece of jewellery can be a daunting task these days. There is now a flood of information available to consumers, but not all of it is accurate or even correct.
You may read a number of online buying guides, each making entirely contrary recommendations. Things could then get even more difficult when the jeweller makes a further, alternate recommendation.
This article hopes to clear up a few of the myths and misdirections and hopefully give you some guidelines and direction for your diamond purchase.
Buying an expensive piece of jewellery can be a daunting task these days. There is now a flood of information available to consumers, but not all of it is accurate or even correct.
You may read a number of online buying guides, each making entirely contrary recommendations. Things could then get even more difficult when the jeweller makes a further, alternate recommendation.
This article hopes to clear up a few of the myths and misdirections and hopefully give you some guidelines and direction for your diamond purchase.
Most buying guides advise that you only shop at trustworthy, reputable jewellers, but how does the average consumer make the distinction?
In order to build trust with your jeweller you need to listen to the sales talk and read between the lines. This is not difficult if you simply understand the following basic concepts.
If there is no trust, or you feel slightly uncomfortable with a jeweller, walk away! If you do not, you will most likely have problems down the line.
Establish that you jeweller sells significant diamonds with a diamond grading certificate. Your jeweller should have all significant diamonds already graded.
A significant diamond is a diamond that is costly for you. Bear in mind that small diamonds are generally not certified, but some smaller high quality or coloured stones can be exceptionally valuable. For smaller or low value diamonds, the cost of certification may be disproportionate and unnecessary. But if you are paying good money for a specific quality then certification becomes vital.
It is still important to only deal with reputable jewellers even if you are buying very small or inexpensive stones. You should still use the following guidelines by inquiring about larger stones with the jeweller. Once you have established their credibility, you can then safely purchase your smaller stones.
If your jewellers first response to requests for certification is that it is unnecessary, then you should be on alert. Sometimes a jeweller will happily agree to getting a diamond certified but will quote exorbitant prices. This is serves two purposes. It either discourages you from pursuing a certificate or it allows the jeweller to now supply you the ‘correct’ diamond as per their quote or sales pitch.
A specific case in point occurred when a consumer had been offered a significant, uncertified stone for around $3000. Upon insisting on a certificate, the consumer was quoted $1000 for the certification! The fact of the matter is that a stone of the quality quoted actually retailed for around $4000! There should be NO significant difference in price for stones of equal quality, Certification should be included in the cost of the stone.
The jeweller may try sell the diamond to you with a valuation certificate. He may do this in various ways. The jeweller may tell you that a valuation is as good as a grading certificate or he may attempt to pass off a valuation as a grading certificate. He may show you the valuation to substantiate the fact that you are getting the deal of a lifetime, or simply a very good deal.
There are a few problems with these practices. Firstly, a valuation is NOT a grading certificate. A valuation of an uncertified diamond is simply an opinion or educated guess of the quality of a diamond. This is because a valuer will normally evaluate the diamond in the setting, does not have the same sophisticated equipment available to a laboratory and does not grade to the same stringent standards as a grading laboratory.
Secondly, a valuation is usually a statement of insurance replacement cost. A valuation will generally NOT be a good indicator of the true, current retail price of a diamond. Check the fine print on the valuation certificate. You will be surprised.
The ACCC has released advice to the jewellery trade that they should not use a valuation as a selling tool. A jeweller can however offer you a valuation for free or at a discount if you purchase the diamond. This is a perfectly acceptable offer.
A valuation should simply be used for determining your insured value. Nothing else. (There are other types of valuations, but you are less likely to encounter these. Nonetheless, they should not be used as part of the sales process.)
Even though many consumers are now mindful to ask for grading certificates, a proliferation of grading laboratories has added more confusion to the mix. Consumers now have the added task of figuring out which grading certificates to trust and accept.
You should always demand a grading certificate from an independent, internationally recognised grading laboratory. Such a laboratory grades to the highest international standards. It’s procedures, equipment, procedures and affiliations meet the requirements for such recognition.
Again, it is up to you, the consumer, to verify the credentials of a laboratory. The hard way would be to become familiar with the diamond grading process and requirements. Then contact the laboratory directly and ask them to substantiate any claims of international and national recognition as well as equipment and procedures used. This can be an extremely difficult and tedious task. You would require significant knowledge to do this effectively.
A far simpler method for the authentication of a diamond grading laboratory is to stick to the well known laboratories. In Australia, you will mostly come across the GIA, HRD, DCLA, IGI and EGL. A full list of common internationally recognised grading laboratories can be found at www.independentlycertifieddiamonds.com.au You should also verify the status and credibility of local laboratories with the national trade organisation. In Australia, this is the Jewellers Association of Australia (JAA)
It is also important the issuing laboratory of a certificate does not trade in diamonds and is not affiliated to any organisation that does trade in diamonds. This leads to a conflict of interest with the potential incentive to produce lenient gradings for their own stones. Such an affiliation is considered to be highly unethical within the international diamond trade. The laboratories listed above do not trade in diamonds.
Diamonds are an expensive purchase and as such need to be approached with knowledge and consideration. The major reason for the advice given above is to protect you in case something goes wrong. In most cases, you will have a pleasant, trouble-free experience. You will purchase a magnificent gem and you will be happy.
Unfortunately there are still far too many cases where just the opposite has happened. By following the simple advice above, you will ensure that you choose a trustworthy jeweller. These steps all result in ensuring that you have recourse when something does go wrong.
If you purchase without an internationally recognised grading certificate, from an unethical jeweller, you recourse will be limited.
With a recognised grading certificate, everyone is assured of the quality of the diamond. All that remains is to agree on a fair price.
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User Comments
Danny
On December 6, 2007 at 3:01 am
“Buy your Diamond from a Reputable Retailer!”
What does this mean? How do I tell if the retailer is reputable or not?
Buying a diamond can be a scary undertaking these days. There is an abundance of information available to consumers, but not all of it is accurate. Hopefully we can clear up a few of the myths and give you some guidelines.
Most diamond buying guides advise you on the 4 C’s and suggest that you only shop at honest, reputable retailers, but how does the average consumer determine this?
Our advice is to ask if the diamond is certified and to see which laboratory issued the certificate or grading report. The quality of the certificate, or lack thereof, goes a long way towards telling if you are dealing with someone reputable and professional.
A diamond certificate or diamond grading report is only as good as the laboratory who issued it.
The certificate should come from a reputable, independent and recognised laboratory.
Diamond certificates from respectable labs, meaning GIA, HRD, AGS or DCLA, are totally necessary if you want to compare diamonds intelligently.
If you are unsure we suggest you do some investigation.
Laboratories such as GIA, HRD, AGS and DCLA issue grading reports of the highest international standards. All of these diamond grading laboratories utilise strict procedures, have the most advanced equipment, and affiliations which meet the strict requirements for recognition by international trade organisations.
It is up to you, the consumer, to verify the credentials of a diamond grading laboratory.
If you are told certification is unnecessary, or that the diamond certificate will cost you extra we suggest that you shop elsewhere.
Valuations or appraisals are NOT the same as a diamond certificate or grading report.
One important thing to remember is that a diamond certificate or grading report never includes an appraisal, or any kind of statement about the monetary value of the diamond.
Be even more cautious of website vendors who issue their own ‘in house diamond certificates’ or ‘manufacturer’s grading reports’ as these simply are NOT independent certificates and they are NOT from a recognised laboratory.
A diamond certificate, is only useful if it is reliable and has been issued by a reputable independent laboratory which has no financial interest in the stone. If you’ve never heard of the institution that is offering a grading report, don’t hesitate to ask about its credentials and that of the people who graded the diamond.
Diamond grading laboratories which grade to IDC International Diamond Council rules, do not just use the opinion and expertise of one person. They must grade the diamond and have the opinion and consensus of three qualified diamond graders before the grade is applied to any diamond.
Do not judge a certificate by its cover and title alone
Just because someone calls themselves a laboratory or opens up a business to do diamond certificates and valuations after having completed a gemology course, that does not mean they have the needed technical equipment, qualifications, knowledge and expertise.
These small local labs often lay claims of being independent, recognised, and having state of art equipment but what about the qualifications of the directors, graders and that of the person who graded the diamond? Did they test for all types of treatments and any enhancements? Do they guarantee that the diamond is natural? Was the diamond laser inscribed using a cold laser? Do they grade diamonds to set international rules and standards?
It is one thing to produce great looking certificates but it is extremely important that the certificate or grading report has accurate information and is technically correct.
As a consumer, the diamond certificate or grading report is your safe guard when buying a diamond. Diamond certificates are invaluable documents that show in detail a diamond’s credentials, so why wouldn’t you check the credentials of the laboratory who graded the diamond and the retailer as well?
DK
On March 2, 2008 at 10:23 pm
Non Compliant Diamond Grading Laboratories in Australia
The world jewellery and diamond governing bodies such as CIBJO and the WFDB do not permit jewellery or diamond dealer members to have cross ownership or interests in laboratories
ADGL Brisbane – Australian Diamond Grading Laboratory
owner Bolton gems
Auscert Melbourne -Scientific Gem Testing Laboratories (SGTL for short)
owner Tishe jewellery
GSL Sydney – Gem Studies Laboratory
BGL Melbourne – Bauer Gemological Laboratories
owner Klepners jewellers
As far as we know , none of the above organisations are recognised by the World Federation of Diamond Bourses, IDC (International Diamond Council) or CIBJO.
IT IS THE DIAMOND BUYER’S OWN RESPONSIBILITY TO EXERCISE CAUTION WHEN PURCHASING A DIAMOND
Deceptive official looking diamond grading laboratory certificates from “labs” that sound reputable shouldn’t be trusted. Neither should any merchant who presents one.
Exercise caution if the diamond vendor / retailer / wholesaler or non compliant “diamond grading laboratory” is a member of the JAA (Jewellers Association of Australia)
CIBJO Laboratories
We recommend as a precaution to ask for a second opinion from DCLA who are based in Sydney should you be considering a diamond that is certified by one of the above mentioned laboratories.
DCLA is one of only five laboratories worldwide recognised as an International Diamond Council (IDC) laboratory and DCLA is the official CIBJO laboratory for Australia and holds the official registered National Diamond Masterset for Australia.
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