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Functions of Communication in an Organisation

When we speak ,the speech is the message. When we write the writing is the message.When we gesture, face expression and the hand movements convey the message. In what way this communication helps in functioning of an organisation?

Communication servers mainly four purposes within a group or organisation

1)    Control

      2)      Emotional expression

      3)      Motivation

      4)    Information

Control :- Communication acts to control member behaviour in an organisation. Generally organisations have authority  hierarchies and formal guidelines  that the employees are required to follow. When employees are required to communicate any job related grievances  to their immediate bosses, to follow  their  job guidelines, or to comply with company policies, communication is performing  a control function. But informal communication also controls behaviour. When work group tease or harass a member who produces too much , they are informally communicating with , and controlling the members behaviour.

Motivation:-Communication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve the performance if it is subpar. The formation of specific goals, feedback on the progress towards goals, and reinforcement of desired behaviour all stimulate motivation and require communication.

Emotional expression:-For many employees their work group is the primary source for social interaction. The communication that takes place within a group acts as a gateway for the members to show their frustration and feeling of satisfaction. Communication therefore provides a release for emotional expression of feeling and for fulfilment of social needs.

Information:- Communicating proper information in a group  helps to make  valuable decisions in an organisation. Different individuals give different ideas and the best can be selected among all the alternative choices.

None of these four functions should be considered more important than the other. For groups to perform effectively, they need to maintain some form of control over the others, stimulate members to function, provide a means for emotional expression and make decisions. All the communications that take place in a group performs one or more of these functions.

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