A customer service job is often underrated by some job applicants. They have a misconception that it is a just a matter of sweet talking to customers. Hence, even if they succeed in getting a customer service job, a lot of those who have wrong ideas about their tasks does not manage to survive the pressures of the job.

Economic crisis for all the people.

A list of 25 honest to goodness companies that hire "at home" customer service and sales representatives.

Handling angry customers is indeed a daunting task. This articles shares with readers some personal tips and perspective about who these customers are and how to handle them.

True story of one phone call my husband had to answer while working at a T-Mobile Call Center. A story I like to call “I Didn’t Paint My Phone’.

This is what happened to me at Walmart when I wanted to get my pictures.

My take on Customer Service. How every Customer is a Guest and not my enemy. Looking at different types of Customer Service jobs and how they relate to each other.

Is being a mystery shopper a scam job? In my experience it depends on the conditions set down by the mystery shopping company as to whether it’s a scam or not.

For all of the workers out there who don’t like their jobs and take it out on the customers.

Every company that deals with the public has one thing in common, namely the need for good customer service. It’s all too common to hear the phrase “the customer is always right.” But if this statement were true, would it have to be constantly said?