Digital Rights Management (DRM)
History, technology, and methods.
Loyalty Lessons for American Auto Makers
Loyalty becoming the best asset for American Auto Makers.
Ten Rules of Banking Etiquette
I have been working for a bank for the past two years. The tellers are required to annually review customer service guidelines. Therefore, I thought it only fair, that the customers have this easy to follow set of guidelines too.
Relationship Communication: How Couples Perceive Each Other
Just because someone listens to me, I did not suggest that the communication addressed to me.
Charging for Grocery Bags: Loblaws Saving the Environment – Not!
There are better ways to save the environment than charging for plastic grocery bags. Rewarding consumers, instead of punishing them, is what grocery stores need to embrace.
The Retail Worker’s Perspective
AKA “Hello, I Am Your Friendly Neighborhood Copy Centre Associate, Not Your Slave”. Here are some things to consider the next time you head out to Staples, or another similar business to get some photocopying done.
Grocery Bags: Environmental Hazard But Great Convenience
Many environmentalists argue that plastic grocery store bags are a hazard to the environment. Although you might agree with this statement, are you willing to spend even more money to be environmentally-conscious, especially during these tough economic times?
Manners and the Market
The free market fosters respect and manners in commerce. Socialism and government created monopolies allow to flourish companies that do not show respect and courtesy to customers. If we wish to have a more polite, respectful society, we must foster free market systems and institutions.
The Customer is Never Right
Customer service no longer exists. Service with a smile is forgotten, and the rude have inherited the earth.





















