A responsible person, when confronted with a situation or dilemma, does not make decisions based on his instinct and emotions alone. He will take into consideration his values and principles too. He desires that what is good, not just temporary happiness and pleasures, but that which is long lasting, for all people concerned. However, one just cannot jump into solving a problem without going through the process. This is what this article is all about.

For as long as we breathe, there will be problems. We cannot wish for none. Change will cause it, our motivations will create it, people will disagree with us, we may not understand everything. The only way to deal with problems is to have a problem-solving process that is simple, easy to apply and effective.