Anatomy of a Call Center Agent in The Philippines

Let’s check the photo and know why this is how a call center agent anatomy looks like J

1-      ♣Finished an actual university work which is not related with call center jobs. Exactly, because, most call center agents finished/graduated different courses but landed with BPO companies due to unemployment. (which is better than jobless)

2-      ♣The essential call center agent symbol: deep eyebags and dark rings. This applies to agents working with US account, having job starting from 10 in the evening until six in the morning.

3-      ♣Can mimic any American accent- is a must or else, your customer will always ask for your supervisor or will hang up.

4-      ♣Knows nothing about the latest news and current event, but is aware of all Hollywood rumors- Indeed, he never knows what is happening in his own country but is aware of international news (a must for a call center agent since he is dealing with foreign customers)

5-      ♣The more gadget including nail cutter- aha, no time to cut even his nails, because the moment he reaches home all he want to do is hit the bed and snore. (the price of a decent salary)

6-      ♣Lost his sense of time the moment training began- starting from training, he is trained to turn the clock backwards. Awake from midnight until morning and sleeping the whole afternoon. (following US time zone- goodluck for your health, you’re health is insured for half a million anyway)

7-      ♣Fashionably rugged- since most of BPO companies doesn’t require dress code or uniform. Which, is preferable for most agent, they can follow and wear the latest fashion in town (big salary huh)

8-      ♣Has forgotten what an actual traffic jam looks like- this is one benefit for agents working with graveyard shifts. Going to work at 9 in the evening, the road is now clear from traffic jam and going home by 7 or 8 in the morning where usual labor/employees are just starting their office works. (no more traffic and can reach home easily)

9-      ♣For a tropical country, jacket is now become fashionably necessary- a must, with a freezing point inside call center (brrrr…wear bonnet and stocking if possible too)

10-   ♣Have gone obese due to lack of exercise and abundance of food in the office pantry – goodness, this is what I always avoided during break time. (hehehe)

11-   ♣Coffee reigns as king – what to do then, that’s the best weapon for sleepiness and avoid hypothermia. (loz)

12-   ♣No younger than 19 but not older than 30 – Oh boy, be ready to lose your school boy image, and do not panic looking at yourself in the mirror having the face double of your age (ahaha- don’t worry, your salary is triple higher than those regular employees)

The benefits and disadvantages of being a call center agent, here in the Philippines. :p