My Experience in Customer Service

What does real customer service mean? Is it the tone of voice you use when talking to the customer? Is it the little things that you do to make the customer feel at home? What really makes good customer service? Is the customer really a customer or are they a guest?

I have thought this through many times. I have worked in “Customer Service” for 9 years. I have worked in Toy Stores and Food Service as well as service, and maintenance. Every customer’s idea of customer service is different. Yet it all comes to the same thing. What is it exactly that every customer wants to see and feel when they enter and leave a place of business?

In toy stores it’s the same. The customer wants everything for nothing and everything in return. That is a big laugh and a half. They want the toy that everyone else wants and they want it right that second. Even if you have no way of producing said toy out of your ass. Even thought they just watched the last of that particular toy leave in the arms of someone else. My very first job it was working in a Yo-Yo Store. (The stores name will remain anonymous) Any way I was 16 and I got to play with yo-yos all day. That was a very big plus. The down part was screaming 8 and 9 year olds that wanted their parents to buy them the one yo-yo every other kid had. I loved it so much I only lasted there 9 months. If you could not produce or promise that the yo-yo they wanted would come back in stock they would scream and tell you that you were stupid. Now I know what it’s like to be on the other side of that counter. Wanting that one yo-yo all your friends had. I envied my friends that had the money to buy what they wanted before I did even though I was the one with the job. I did my best to give the best customer service that I could. I would teach the children how to do tricks, and set up their yo-yo for them. Show them the basics on how to care for their yo-yo, And the most important changing the string. I had a very great repore with my customers that knew me by name. I never treated any of my customers with disrespect because they didn’t know the terminology of the different parts on their yo-yo. That was how I felt I wanted to be treated when I went into a place of business that I knew nothing about.