Thank You for Calling Emergency Roadside Service 1
About the lighter, humorous side of emergency roadside service (ERS), and some of the funny dialogue I’ve had with people whose cars have broken down on the road. Requiring and providing ERS is a serious endeavour – for the most part. But there’s an oftentimes funny side that is too rarely acknowledged.
I have been providing Emergency Roadsisde Service (ERS) for the past five years, in a very large and busy call center. On a daily basis I take over 100 calls. The ERS business is one of seriousnes, urgency, anxiety , fear, un expected expense and often times anger. Usually, these emotions are generated by the caller. When a person calls, they expect empathy and they expect service immediately. For the most part the ERS service calls are similar and repetitive. But there are times when the days are punctuated by the unknowingly odd or funny call This five part series will highlight these humorous situations.
What is Wrong with the Vehicle?
ERS (sweet, courteous voice): “Thank you for calling emergency roadside service, how may I help you?”
Caller: “I am broken down on the side of the road”
ERS: “I am so sorry to hear that sir, what is wrong with the vehicle?”
Caller: (shouting) “Ain’t nothing wrong with it, its just overheat’n “
***
Caller: “I am broken down”
ERS: “What is wrong with the vehicle?”
Caller: “The belt is broken and the pants keeps falling off!”
ERS: “Sir, where are you located?”
Caller: “I am on Buckle Street”
***
Caller: “I am broken down and I am in Lorton, Virginia”
ERS: “I am sorry to hear that sir”
Caller: “Oh! that’s ok , its really not that bad of a town…”
***
ERS: “What is wrong with the vehicle?”
Caller: “I am out of gas
ERS: “I am sure you must feel better sir…”
***
ERS: “What is wrong with the vehicle?”
Caller: “My battery has died!”
ERS: “I am so sorry to hear that, when is the funeral?”
***
ERS: “What is wrong with the vehicle?”
Caller (in a raunchy, sexy voice): “I…need….a…tow job”
***
ERS: “What is wrong with the vehicle?”
Caller: “Well I have been christmas shopping all day. The vehicle was fine earlier and now the battery has died!” (then thoughtfully, talking to herself, the caller says) “Maybe it’s trying to slow me down”
Coming In Part 2: Lockouts!
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