When Idiots Call: A Hilarious Customer Service Conversation
by True story of one phone call my husband had to answer while working at a T-Mobile Call Center. A story I like to call “I Didn’t Paint My Phone’.
Husband: “Thanks for calling T-Mobile, how can I help you today?”
“Yeah. I’ve got a new phone and it’s not working”
“Okay, ma’am. I can help you with that. What type of phone do you have?”
“It’s a T-Mobile phone!” she said, exasperated for dealing with, in her opinion, such a complete idiot.
“I understand. T-Mobile actually has lots of different kinds of phones, made by many different companies. Please look at your phone for another name. Like Motorola or Samsung”.
“It’s a T-Mobile phone!” the woman yells.
Husband: “Okay. T-Mobile actually sells different brands of phone, made by companies that are not T-Mobile. Kind of like at your grocery store. When you want a can of soup, you’ve got lots of different brands of soup to choose from. So why don’t you take a look at the phone and see if you can find another name on it.”
This continues with several other grocery-related examples. After much time passes, the woman actually finds the company name.
“Great,” said my husband after getting this info. I should say at this point that he has absolutely no tolerance for incompetence. Whenever he deals with anyone who obviously rode the short bus throughout their childhood, he is quick to become a jerk. However, at work this isn’t quite allowed. Not good customer service, I suppose. So I know that at the first sign of idiocy in a caller, my husband has to shift to a sort of fake-tolerance mode. I think he starts imagining them as five year-old imbeciles, and speaks in the tone of voice you’d only use for infant idiots. Fortunately infant idiots aren’t keen enough to figure this out and be appropriately insulted.
“Now,” my husband continues in trying to figure out exactly what phone she has, “what color is your phone?”
Long pause.
Caller: “How am I supposed to find that?!”
“Well,” my husband says, probably with idiot alarms going off in his head, “you just look at it. See what color it is and tell me.”
“Oh god. I didn’t know it was going to be so complicated to have a cell phone!”
Liked it
-
-
Post CommentRosettaartist1
On October 18, 2009 at 2:56 am
I love it, from the woman when asked “What kind of car do you drive?” answers “A blue one.”
duck01
On March 1, 2011 at 11:59 am
Absolutely hilarious! I used to work for a call centre supporting Hewlett Packard products. My funniest moments were customers with funny names and a woman who phoned in asking us to return her sleeping bag not her monitor! It turned out she had packed her monitor in the sleeping bag instead of a standard box when she had sent it away for repair.
It was really hard work not to fall about laughing!